Account and registration

I haven't been able to authenticate myself. What should I do?

If you cannot authenticate, there are several possible reasons. - If you take photos, it is important to make sure your documents are clearly legible and that your selfie is clear, to avoid bl...

How do I authenticate my account using the ‘Take photos’ option?

Authenticating on our site couldn't be easier!   Our Veriff photo assistant lets you authenticate your account live by taking a few photos. To verify your account with this option, simply clic...

Authentication mandatory from 1 May 2025

From 01/05/2025, new rules require you to be verified in order to deposit or play on your account.   Therefore, a message may appear on your account for a few weeks now:     Rest assured, the...

I can’t log into my account. Why?

If you can no longer log in to your Casino333 account, there are several possible reasons:   • You have entered the wrong password several times. For your security, your account has therefore ...

I'm not able to register at Casino333. What should I do?

If you aren’t able to register, you might already have a Casino333 account? As a 100% legal website certified by the Belgian Gaming Commission, we place great importance on respecting the legi...

How can I register at Casino333?

Registering at Casino333 is easy! Simply click on the “Register” button. Then, fill in your details (first name, last name, email address, etc.), choose a username and password and set your pr...

My account has been suspended. What should I do?

Has your account been suspended and you don’t understand why? There are many reasons why this could be the case. For example, your account may be being verified. For more information, please c...

I would like to change the email address linked to my account. How can I do it?

If you want to change the email address linked to your Casino333 account, please contact our customer service via the contact form.   You will need to provide:    ·   An original photo of the ...

I want to delete my account. How do I do it?

If you want to delete your account, you can contact us using the contact form. Please include the reason why you are asking to delete your account. Are you no longer able to keep control? Reme...

I don’t want to receive emails or communications from Casino333 anymore. Where can I disable them?

You no longer want to receive our communications? That’s a shame! To unsubscribe, please go to your account settings or contact our customer service.   Remember that you can choose your prefer...

I’ve moved. Do I need to inform Casino333?

Yes. You are obliged to inform us of any changes to your personal information.   CHANGE MY ADDRESS

How do I change my personal details?

To change your personal details, go to your account and then into the Personal details tab You can only change your postal address. If you would like to change other details (email address, te...

Can I have several Casino333 accounts?

No. The legislation prohibits having several accounts on the same gambling website. This is, among other things, why you must provide us with your national registration number when you register.

Do I have to pay to register at Casino333?

No. Registration on our online gaming site is completely free.   Once registered, you can start to play even without credit by selecting demo mode. However, to win real money, you must stake w...

I can’t find my country in the registration form. Why?

Residents of certain countries are not authorized to register at Casino333. If your country doesn’t appear in the list of residence countries available in the registration form, this means tha...

I don’t want to receive transactional emails anymore. What should I do?

You don’t want to receive transactional emails such as withdrawal confirmations? Go to your account settings, then to the section “Communications”:      All you need to do is unselect the box...

I would like to close my account to create a new one. Is this possible?

As per our general terms and conditions, a single account is allowed per player, even if you want to close your current account.

How old do I need to be to play at Casino333?

You must be at least 21 years old to get access to our platform.

I’ve forgotten my username or password. How can I retrieve them?

To retrieve your username or password, click on “Forgotten your password” in the “Log in” menu and enter the email address linked to your account. You will then receive a link to choose a new ...

I can’t update my telephone number. How do I do it?

Have you changed your telephone number? To update your number on your Casino333 account, please contact us via the contact form and send us your new telephone number. We will then sort it!

I would like to change my username. Is it possible?

For security reasons, it is not possible to change your username. A single account is authorized per person, it is also not possible to create another account with the username of your choice....

I can’t find my country in the registration form. Why?

Residents of certain countries are not authorized to register at Casino333. If your country doesn’t appear in the list of residence countries available in the registration form, this means tha...

Do I need to register in order to play on Casino333.be?

You can test all games on this website by playing a 10 minute demo game with limited credit. After 10 minutes the game will automatically end. When you create an account on Casino333.be, you c...