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• I haven't been able to authenticate myself. What should I do?

  If you are unable to authenticate, here are the checks to perform depending on your situation: You are using ItsMeMake sure your data in the ItsMe app is up to da...

• How do I use Itsme to authenticate my account?

  Authenticating yourself on our site couldn't be easier! You have several choices: - authenticate with ITSme;- authenticate by taking a few photos of your document...

• How do I authenticate my account using the ‘Take photos’ option?

  Authenticating on our site couldn't be easier! Our Veriff photo assistant lets you authenticate your account live by taking a few photos.To verify your account wi...

• Authentication mandatory since 1 May 2025

  Since 01/05/2025, new rules require you to be verified in order to play on your account. Therefore, a message may appear on your account for a few weeks now:  Res...

• I can’t log into my account. Why?

  If you can no longer log into your account, several reasons are possible: 1. Did you forget your password?If you have entered the wrong password several times, yo...

• I'm not able to register at Casino333. What should I do?

  If you aren’t able to register, you might already have a Casino333 account? As a 100% legal website certified by the Belgian Gaming Commission, we place great imp...

• How can I register at Casino333?

  Registering at Casino333 is easy! Simply click on the “Register” button. Then, fill in your details (first name, last name, email address, etc.), choose a usernam...

• My account has been suspended. What should I do?

  If your account has been suspended, several reasons may explain it. In some cases, your account may simply be under review by our teams.Here are the most common r...

• I would like to change the email address linked to my account. How can I do it?

  If you want to change the email address linked to your Casino333 account, please contact our customer service via the contact form. You will need to provide:  ·  ...

• I want to delete my account. How do I do that?

  To request the closure of your account, you can contact us via: the contact form via our email address support@casino333.be.  We invite you to specify the reason ...

• I can't make a deposit. What should I do?

  If your deposit is declined, you can check the following points: Check your payment informationMake sure the entered details are correct (card number, expiration ...

• My transaction was refused by HiPay. Why? Who should I speak to?

  If you are trying to make a deposit but your transaction is declined or you encounter a problem with the payment page, there may be several reasons: • Your balanc...

• My deposit has been ongoing for more than 10 minutes. What should I do?

  If your deposit has been ongoing for more than 10 minutes, it is possible that an error has occurred during your transaction and that it has not worked. Please no...

• I would like to turn off my legal limit, is that possible?

  Yes.To do this, go to your account settings and click on the "remove limit" button:Your request will automatically be forwarded to the Gambling Commission. Within...

• How do I change my limits?

  There are two types of limits at Casino333 : personal limits and the default limit.Personal limitsYou can change your personal limits at any time from your accoun...

• I was logged out in the middle of a game. Will I get my credits back?

  Remember that your credits are never lost, even in the event of a sudden disconnection. You can always restart your ongoing game without losing information. To re...

• What is the difference between the REAL MONEY mode and a PLAY MONEY DEMO?

  When you play in REAL MONEY mode, you play with real money which you have deposited on your account. In this gaming mode you can withdraw your winnings.When you p...

• I want to take a break or exclude myself for some time. How do I do it?

  Do you want to take a step back from games of chance so you don’t lose control?We have various moderation tools to allow you to better manage your gaming behavior...

• I would to like to ban myself from gaming. How do I do it?

  Do you feel the need to stop playing permanently? You can ban yourself from gaming by following the instructions available on the Gaming Commission website. A gam...

• What is the default weekly limit?

  As of 20 October 2022, Belgian regulations require a default limit of €200 per week. This amount is fixed and applies to the last 7 days, just like a personal wee...

• My request to turn off the default limit has been denied and I don't understand why?

  If the Gaming Commission has refused your request for the limit to be turned off, it is because you are listed as being in default of payment in the file of the C...