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• I haven't been able to authenticate myself. What should I do?

  If you cannot authenticate, there are several possible reasons. - If you take photos, it is important to make sure your documents are clearly legible and that you...

• How do I authenticate my account using the ‘Take photos’ option?

  Authenticating on our site couldn't be easier!   Our Veriff photo assistant lets you authenticate your account live by taking a few photos. To verify your account...

• Authentication mandatory from 1 May 2025

  From 01/05/2025, new rules require you to be verified in order to deposit or play on your account.   Therefore, a message may appear on your account for a few wee...

• I can’t log into my account. Why?

  If you can no longer log in to your Casino333 account, there are several possible reasons:   • You have entered the wrong password several times. For your securit...

• I'm not able to register at Casino333. What should I do?

  If you aren’t able to register, you might already have a Casino333 account? As a 100% legal website certified by the Belgian Gaming Commission, we place great imp...

• How can I register at Casino333?

  Registering at Casino333 is easy! Simply click on the “Register” button. Then, fill in your details (first name, last name, email address, etc.), choose a usernam...

• My account has been suspended. What should I do?

  Has your account been suspended and you don’t understand why? There are many reasons why this could be the case. For example, your account may be being verified. ...

• I would like to change the email address linked to my account. How can I do it?

  If you want to change the email address linked to your Casino333 account, please contact our customer service via the contact form.   You will need to provide:   ...

• I want to delete my account. How do I do it?

  If you want to delete your account, you can contact us using the contact form. Please include the reason why you are asking to delete your account. Are you no lon...

• I’m not able to make a deposit. What should I do?

  If you aren't able to make a deposit, there are several possible reasons: • Your balance is insufficient: recharge your card and try again • You have made an erro...

• My transaction was refused by HiPay. Why? Who should I speak to?

  If you try to make a deposit, but your transaction is refused by HiPay or if you encounter a problem with the HiPay payment page, there are several possible reaso...

• My deposit has been ongoing for more than 10 minutes. What should I do?

  If your deposit has been ongoing for more than 10 minutes, it is possible that an error has occurred during your transaction and that it has not worked. Please no...

• I would like to turn off my legal limit, is that possible?

  Yes. To do this, go to your account settings and click on the "remove limit" button: Your request will automatically be forwarded to the Gambling Commission.   W...

• How do I change my limits?

  There are two types of limits at Casino333 : personal limits and the default limit. Personal limits You can change your personal limits at any time from your acco...

• I was logged out in the middle of a game. Will I get my credits back?

  Remember that your credits are never lost, even in the event of a sudden disconnection. You can always restart your ongoing game without losing information.   To ...

• What is the difference between the REAL MONEY mode and a PLAY MONEY DEMO?

  When you play in REAL MONEY mode, you play with real money which you have deposited on your account. In this gaming mode you can withdraw your winnings. When you ...

• I want to take a break or exclude myself for some time. How do I do it?

  Do you want to take a step back from games of chance so you don’t lose control? We have various moderation tools to allow you to better manage your gaming behavio...

• I would to like to ban myself from gaming. How do I do it?

  Do you feel the need to stop playing permanently? You can ban yourself from gaming by following the instructions available on the Gaming Commission website.  A ga...

• What is the default weekly limit?

  As of 20 October 2022, Belgian regulations require a default limit of €200 per week. This amount is fixed and applies to the last 7 days, just like a personal wee...

• My request to turn off the default limit has been denied and I don't understand why?

  If the Gaming Commission has refused your request for the limit to be turned off, it is because you are listed as being in default of payment in the file of the C...