Deposits and withdrawals
Deposits
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I’m not able to make a deposit. What should I do?
If you aren't able to make a deposit, there are several possible reasons: • Your balance is insufficient: recharge your card and try again • You have made an error in your details (card number...
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My transaction was refused by HiPay. Why? Who should I speak to?
If you try to make a deposit, but your transaction is refused by HiPay or if you encounter a problem with the HiPay payment page, there are several possible reasons: • Your balance is insuff...
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My deposit has been ongoing for more than 10 minutes. What should I do?
If your deposit has been ongoing for more than 10 minutes, it is possible that an error has occurred during your transaction and that it has not worked. Please note than our teams save all you...
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I would like to turn off my legal limit, is that possible?
Yes. To do this, go to your account settings and click on the "remove limit" button: Your request will automatically be forwarded to the Gambling Commission. Within 72 working hours, they w...
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How do I change my limits?
There are two types of limits at Casino333 : personal limits and the default limit. Personal limits You can change your personal limits at any time from your account settings. If you red...
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I’m having a problem making a deposit with Ogone. What should I do?
If you’re having a problem making a deposit via Ogone and you have already been debited, you can send us the proof of debit and other useful information (transaction ID, reference, time) so th...
Withdrawals
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I have been asked to send documents to authenticate my account. Can I send them securely?
Of course! Authenticating your account is a legal obligation dictated by the Belgian Gaming Commission. As a 100% legal website, Carousel places great importance on respecting the privacy an...
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What is the minimum and maximum amount I can withdraw?
The minimum and maximum withdrawal is : • Withdrawal by bank transfer: €10 minimum and €25,000 maximum
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How can I withdraw money at Casino333?
Making a withdrawal at Casino333 is really simple! In your account, go to the “Withdrawal” tab and follow the instructions shown on your screen. Our website offers : • Withdrawal by bank tra...
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Not all of my credit is withdrawable. What should I do?
You may still have bonus credit on your account corresponding to a Playthrough that you were unable to complete when the various bonuses were still available on our platform. The residual bonu...
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Do I have to pay tax on my winnings?
No, you don’t have to pay any tax on the amounts you win by playing at Casino333. For more information about tax on games of chance, go to the Belgian Gaming Commission website.
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I haven’t received a verification email, what should I do?
If you haven’t received a verification email, it could be in your junk mail folder. If it isn’t there either, don’t worry, please contact our customer service and we will send you a link to co...