Deposits and withdrawals
Deposits
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I can't make a deposit. What should I do?
If your deposit is declined, you can check the following points: Check your payment informationMake sure the entered details are correct (card number, expiration date, etc.). Correct them if n...
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My transaction was refused by HiPay. Why? Who should I speak to?
If you are trying to make a deposit but your transaction is declined or you encounter a problem with the payment page, there may be several reasons: • Your balance is insufficient: check your ...
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My deposit has been ongoing for more than 10 minutes. What should I do?
If your deposit has been ongoing for more than 10 minutes, it is possible that an error has occurred during your transaction and that it has not worked. Please note than our teams save all you...
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I would like to turn off my legal limit, is that possible?
Yes.To do this, go to your account settings and click on the "remove limit" button:Your request will automatically be forwarded to the Gambling Commission. Within 72 working hours, they will c...
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How do I change my limits?
There are two types of limits at Casino333 : personal limits and the default limit.Personal limitsYou can change your personal limits at any time from your account settings. If you reduce yo...
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I would like to know the total of my deposits and withdrawals. How can I do that?
To get a summary of your deposits and withdrawals, please contact our customer service. Our teams will then be able to provide you with the total amount you have deposited and withdrawn from y...
Withdrawals
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I can't enter my BIC code when making a withdrawal. What should I do?
What is a BIC code?The BIC code is a unique code for each bank that allows it to be recognized worldwide. Are you unable to enter your BIC code?It is possible that a technical issue is prevent...
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I have been asked to send documents to authenticate my account. Can I send them securely?
Of course! Authenticating your account is a legal obligation dictated by the Belgian Gaming Commission. As a 100% legal website, Carousel places great importance on respecting the privacy and ...
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How can I withdraw money from Casino333?
Withdrawing on our site is very simple! In your account, go to the "Withdrawal" tab and follow the instructions displayed on your screen. Our site offers : Withdrawal by bank transfer Processi...
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Not all of my credit is withdrawable. What should I do?
You may still have bonus credit on your account corresponding to a Playthrough that you were unable to complete when the various bonuses were still available on our platform. The residual bonu...
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Do I have to pay tax on my winnings?
No, you don’t have to pay any tax on the amounts you win by playing at Casino333. For more information about tax on games of chance, go to the Belgian Gaming Commission website.
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I haven’t received a verification email, what should I do?
If you haven’t received a verification email, it could be in your junk mail folder. If it isn’t there either, don’t worry, please contact our customer service and we will send you a link to co...